Order Placement and FAQs
All orders are encouraged to be placed online for immediate securing of the parts/components you require. In case the client is unable to or is uncomfortable with placing an order online, we welcome all orders, online and offline as well. To assist you through the process, we have a skilled e-Commerce support team at your disposal.
In the event that orders are submitted via email, kindly attach a PDF copy of your order and send us a note to firstname.lastname@example.org
NOTE: In the event of orders submitted via email or through our customer service staff, a delay before your order is entered and the inventory secured needs to be anticipated. This also further presents the risk that another buyer may purchase your parts before your order is entered.
This also further presents the risk that another buyer may purchase your parts before your order is entered.
For non-stock or non-price item we request you to please send RFQ via online or email to us email@example.com for confirm the prices and lead time.
How can buy?
Select the parts you want to purchase, register your account and then proceed to checkout.
In case you are purchasing with a credit card, enter your billing, shipping, and credit card information when prompted.
In case of extended payment terms, you may then add that purchase order number to your arrow-power.com order when prompted, and check out.
In case of payment by wire transfer, please follow the instructions online.
Finally, if you submit orders via EDI, or if you plan to send an email to firstname.lastname@example.org with a purchase order attached, please follow the protocol specified by your purchase department head.
If you have any questions or experience any problems, please call one of our customer service representatives for assistance.
Order Cancellation or Modification
The following restrictions are one of the prime reasons why Arrow Power Electronics can offer you the inventory and bargains displayed.
Bookings made at arrow-power.com are final. (Cancellation, refund, exchange, transfer, or modification of order - even for a fee – is not permitted.) In the event of items received not matching your order, or are materially defective, please see the returns and replacements section.)
Purchased Items are non-cancellable and non-returnable unless indicated otherwise on the listing.
If you would like to purchase additional parts soon after you've checked out, you may do so only by booking a new order. You cannot add parts to an order already in process.
You may, however, use the same purchase order number to order additional parts. If you choose to do so, we will reference that purchase order number against two separate sales orders.
A booking once made on arrow-power.com will be charged to your credit card or your account for the total price shown in the shopping cart.
Payment Methods and Customer Support
If you choose to pay immediately by credit/debit cards give the required details on our secured payment partner web site and confirm. Payment partner will do a pre-authorization debiting to your card. Your payment will be accepted by us at the time of shipping. And in-case of a permissible cancellation of the order from any of the two parties, the amount will be reversed to your card, or debiting will be dropped. You may have to bear for any transaction charges levied to you by the payment gateway in case of the permissible cancellation is done at your will.
Published Prices are not negotiable.
All standard forms of payments are accepted including pre-paid methods like wire transfer, PayPal and credit cards. Credits worthy customers are also given the option of extended payment terms. Please email email@example.com to apply for extended credit terms.
Customers can choose from leading freight companies such as FedEx, UPS, TNT and DHL, at checkout.
An option to select pre-paid freight arranged by arrow-power.com or to input your corporate freight account numbers will be displayed. Choose as appropriate.
relevant shipping and tracking information, including airway bill numbers, is
provided automatically upon shipment of each purchase.
Returns or Replacements
Products are deemed accepted by customer unless notification is sent to the Seller within 10 days of delivery. A Return Authorization Form issued by Seller is mandatory for all returns or replacements.
In the event that the customer refuses to accept delivery of any products or returns any products without authorization from Seller, such products will be held by Seller awaiting customer's instruction for 20 days. Thereafter the products are deemed abandoned and are disposed as seen fit, without crediting customer's account.
All requests for return material authorizations in association with defective materials claims will be examined thoroughly for validity prior to authorizing returns.
If material defects are recognized in the assessments, test results may be sent to the parties, and a credit compensating the purchase will be issued. Replacement parts may also be provided to the customer.
Guarantee and Warranty
Each of active products from ARROW POWER has been given a manufacturer warranty and of obsolete part given a warranty period of 1 YEAR .During this period, we could provide free technical maintenance if there are any problems about our products.
If you find quality problems about our products after receiving them , you could test them and apply for unconditional refund if it can be proved. But it's just on this premise that the product is not used and the packing is not damaged.